FULFILLMENT MODELS

The Seller has a choice between 2 different Fulfillment Models (Drop-ship or Doux Deal Express). When creating an account on Seller Center, the Seller is by default operating on Drop-ship. The seller can apply for Doux Deal Express by contacting its dedicated account manager or the Seller Support Center.

DROP-SHIP
– Inventory Treatment:
The Seller is obliged to maintain inventory of all Products featured on the Platform and update its true inventory through the Seller Center on a daily basis.
In the event that the Seller reasonably anticipates that any Products sold on the Platform may go out of stock, it shall immediately update the inventory information in the Seller Center.
If an out of stock Product is shown as in stock on the Platform due to the Seller’s inability to update the correct inventory information for that Product on the Seller Center and a Customer places an order for the Product, the order may be cancelled and the Seller may be penalized for breaching Platform Policies.
– Order Processing and Packaging:
Upon receipt of an order for the purchase of Products, Doux Deal shall forward the order and furnish the Seller with details relating to the ordered Product(s) via the Seller center, including the Seller’s product or bar code relating to the Product(s) and any other details required to fulfill the order – as provided by the Customer. Order Status on the Seller Center will be depicted as Pending and is a confirmation of an order placed by a Customer.
Upon receipt of information under Clause 6.1 above, the Seller shall be obliged to process and package each order such that any and all sold Products shall have a Handling Time as defined by the Sellers ranking within the Customer Protection Policy. In case of any delay, either materialized or foreseen, the Seller shall immediately inform Doux Deal via email at [email protected]
The Seller is responsible to bear all costs for packing the Product(s) and is obliged to follow the Packaging guidelines available at Failure to do so will result in cancellation of orders by Doux Deal and further penalties and/or delisting. All related costs of this cancellation will be borne by the Seller.
Packaging materials to be used are prescribed within the Packaging Guidelines.
The Seller must print and pack the invoice, shipping label and returns form generated via the Seller Center with the shipment package.
 – Shipping and Order Fulfillment:
Seller shall remain sole and undisputed owner of the sold Product(s) until it is successfully delivered to the Customer, at which point title and ownership shall be transferred to the Customer. In case any Product is returned or rejected by a Customer, the title and ownership of the Product shall, immediately upon return or rejection, revert to the Seller who shall be the sole and undisputed owner of the Product. Title and ownership of the Products shall never pass to Doux Deal.
The Seller acknowledges and agrees that:
Neither the 3PL nor Doux Deal shall be liable for any loss including but not limited to taxes and duties levied on the consignment arising due to confiscation of shipments by any government agencies due to lack of proper documents.
The 3PL and Doux Deal shall have the right but not the obligation, to inspect any shipment without prior intimation to the Seller for checking the contents. The Seller is responsible for ensuring the correct Product(s) are sent to Customers
All parcels shall be accompanied by the respective forms as prescribed by law to meet the requirements of any governmental authority.

DOUX DEAL EXPRESS
– Inventory Treatment:
In the case the Seller opts to operate on Doux Deal Express, the Parties shall agree on the type and quantity of Products, which the Seller shall deliver to the Fulfillment Center located at the address notified by Doux Deal to the Seller through the Seller Center. If, for any reason, the Seller is unable to deliver the Product(s) to the Fulfillment Center, it may request Doux Deal to pick up the Product(s) from the Seller’s premises or such other location as may be notified by the Seller for which Doux Deal may, at its discretion, charge a Fee and may adjust the amount of the Fee against any payments to be made to the Seller for the sale of any Product(s).
The Seller shall deliver the Products to the Fulfillment Center within the agreed and specified timeline with Doux Deal’ operations team.
Either Party may alter the type and quantity of the Products by providing notice no less than five (5) Business days to the other Party prior to the delivery of the Products to the Fulfillment Center.
Prior to the delivery, the Seller shall provide to Doux Deal the Required Product Information agreed to be delivered, which shall be accurate (for instance a box marked as “16GB Galaxy Note” shall contain a 16GB Galaxy Note mobile phone or box clothing marked as “Medium” shall contain clothing of medium size). Seller shall ensure that each Product clearly states its unique code and its Seller price, along with other code stickers and tags. Upon delivery to the Fulfillment Center, the Seller shall produce a packing list containing the relevant above-mentioned information, which shall be confirmed by Doux Deal.
After the delivery, Doux Deal may independently conduct a Quality Check (QC) on the Products at the Fulfillment Center. Doux Deal shall only accept the delivery of any Product if it passes the QC, otherwise the Product shall be returned back to the Seller within thirty (30) days of delivery to Doux Deal.
The Products shall be stored at the Fulfillment Center until they are sold on the Platform or returned to the Seller. The Products shall be stored at the Fulfillment Center at the Seller’s risk. Doux Deal may charge the seller a storage Fee and may adjust the amount of the Fee against any payments to be made to the Seller for the sale of any Product(s).
The Seller warrants and confirms that it shall not create any mortgage, lien, hyphenation or any other security interest over its Products, which are stored at Doux Deal’ Fulfillment Center.
In case Doux Deal decides to stop featuring any Products on the Platform for any reason whatsoever, it shall return those Products to the Seller.
Doux Deal may move Products among different Fulfillment Centers at its discretion.
SELLER ACKNOWLEDGES & CONFIRMS THAT:
Doux Deal shall have no duty as a bailee and the Seller waives all rights and remedies of bailor related to or arising out of any possession, storage or shipment of the Seller’s Products by Doux Deal or any of its contractors or agents.
Storing its Products at a Fulfillment Center may create a tax nexus for it in any country, state, province, or other localities in which the Products are sold, and the Seller will be solely responsible for any taxes owed as a result of such storage. In case any tax is assessed against Doux Deal as a result of acting as commission agent for the Seller in connection with the storage of the Products or otherwise, the Seller will be solely responsible for taxes and will indemnify and hold Doux Deal harmless from such taxes.
ORDER PROCESSING & PACKAGING:
Upon receipt of an order for the purchase of any Product(s) through the Platform, Doux Deal shall be responsible for dispatching and delivering the Product(s) to the Customer.
Doux Deal may, as mutually agreed between Doux Deal and the Seller, be responsible for packing the Product(s) sold on the Platform on behalf of the Seller, and may bill that cost as a service Fee to the Seller. The Seller acknowledges and confirms that Doux Deal may, at its option, use branding materials, such as stickers, which identify that the Product(s) was sold through the Platform.
SHIPPING & ORDER FULFILLMENT:
Seller shall remain sole and undisputed owner of the sold Product(s) until it is successfully delivered to the Customer, at which point title and ownership shall be transferred to the Customer. In case any Product is returned or rejected by a Customer, the title and ownership of the Product shall, immediately upon return or rejection, revert to the Seller who shall be the sole and undisputed owner of the Product. Title and ownership of the Products shall never pass to Doux Deal.
The Seller acknowledges and agrees that:
Neither the 3PL nor Doux Deal shall be liable for any loss including but not limited to taxes and duties levied on the consignment arising due to confiscation of shipments by any government agencies due to lack of proper documents.
The 3PL and Doux Deal shall have the right but not the obligation, to inspect any shipment without prior intimation to the Seller for checking the contents. The Seller is responsible for ensuring the correct Product(s) are sent to Customers
All parcels shall be accompanied by the respective forms as prescribed by law to meet the requirements of any governmental authority.
Doux Deal shall be responsible for the dispatch and delivery of any sold Product(s) from the Fulfillment Center to the Customer in accordance with the rules of packaging and shipping as contained within this agreement and relevant Platform Policies.
Cancellations, Rejections, Returns and Refunds
The Seller agrees that a Customer may cancel an order for any Product in any category before it has been shipped to the Customer.
The Seller authorizes Doux Deal to provide the Customer with a refund where the Customer has pre-paid for the Product and he/she cancels the order before it has been shipped or the Product is rejected and/or the Product is returned.
Where for any reason whatsoever, any Product in any category cannot be delivered to the Customer (“Rejected Product”), Doux Deal may, at its discretion, charge the entire cost of shipping the Product to the Seller.
Given that the Product shipped to the Customer from the Fulfilment Center, the Rejected Product shall be reincorporated into the Seller’s inventory of Products at the Fulfilment Center for a subsequent order.
Unless stated otherwise in the Return Policy in relation to any particular category of Products, the Seller will accept returns of Products in the following cases:
Defective/Damaged Product
– Incorrect Product
– Incomplete Product
The Customer changes his/her mind or no longer needs the product (applicable for certain categories only)
Under the following conditions
The product is unused, unworn, unwashed and without any flaws.
The product includes the original tags, user manual, warranty cards, freebies and accessories.
The product is returned in the original and undamaged manufacturer packaging / box.
In case of a return, Doux Deal may, at its discretion, bill the Seller for the cost of shipping the Product from the Customer to Doux Deal or to the Seller.
In case of returned products, Doux Deal protects the Seller by conducting a quality control check at Doux Deal’ Fulfillment Center to determine the validity of the Customer’s return claim. If the quality control identifies the customers return claim is invalid, for whatever reason, the Product is sent back to the Customer.
In case of any dispute with the Customer as to the condition of the Product when it was delivered, the Seller agrees that it shall be bound by Doux Deal’ inquiry into and decision as to the condition of the Product at the time of delivery.
Given that the Product was shipped to the Customer from the Fulfilment Center, the Returned Product shall be reincorporated into the Seller’s inventory of Products at the Fulfillment Center.
Given that the Product was shipped to the Customer from Doux Deal’ Fulfillment Center and the Customer requests a replacement, the Seller authorizes Doux Deal to send a replacement Product to the Customer.
Doux Deal may, at its discretion, bill the Seller for the cost of shipping the replacement Product to the Customer.
The Seller agrees to be bound by and act in accordance with the Return Policy. To the extent that there is any conflict between the Return Policy, the Return Policy shall prevail.